Refund and Return Policy of Wood SP Z.O.O.

At Wood SP Z.O.O., we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund and return policy outlined below.

1. Returns Policy

Eligibility for Returns

You may return eligible products within 30 days from the date of delivery.
Products must be in their original packaging and unused, with all tags and labels intact.
To initiate a return, please contact our customer service team at info@woodspzoo.com for a Return Merchandise Authorization (RMA) number.

Non-Returnable Items

Certain products are non-returnable, including but not limited to:

Items that have been opened or used.
Customized or special order items.
Perishable goods (e.g., firewood).

2. Return Process

Steps to Return Your Product

Contact Us: Reach out to our customer service team to request an RMA number.
Prepare Your Package: Ensure the item is securely packaged in its original condition. Include a copy of your receipt or proof of purchase with the returned item.
Ship the Item: Return the item to the address provided by our customer service representative. You are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
Approved returns will be processed, and a refund will be issued to your original payment method within 14 business days.
You will receive a confirmation email once your return has been processed.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@woodspzoo.com. We will arrange for a replacement or refund at no additional cost. Please provide photographs of the damaged item and packaging to expedite the claims process.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, please follow the return process outlined above, and place a new order for the desired product.

5. Customer Service

If you have any questions or concerns about our refund and return policy, please do not hesitate to reach out to our customer service team:

Email: info@woodspzoo.com
Address: ul. Zlota 59, 00-120 Warszawa, Poland

We appreciate your business and strive to ensure your satisfaction. Thank you for choosing Wood SP Z.O.O.!