FAQ – Wood SP Z.O.O.
Welcome to the FAQ page for Wood SP Z.O.O. Here, you will find answers to some of the most common questions we receive about our products, services, and company policies. If you have any further inquiries, please feel free to contact us!
1. What products do you offer?
We offer a wide range of products, including wood pellets, Euro pallets, various types of firewood (such as Alder, Ash, Beech, and Birch), charcoal (including shisha and flavored varieties), and industrial wood briquettes.
2. Are your products sustainable?
Yes, we are committed to sustainability. Our wood products are sourced from responsibly managed forests, and we follow environmentally friendly practices in our manufacturing processes.
3. How can I place an order?
You can place an order through our website or by contacting our sales team via email at info@woodspzoo.com.
4. What is the minimum order quantity?
The minimum order quantity may vary depending on the product. Please contact our sales team for specific details regarding minimum order quantities for different products.
5. Do you offer bulk discounts?
Yes, we offer bulk discounts for larger orders. Please reach out to our sales team to discuss pricing and discount options.
6. What payment methods do you accept?
We accept various payment methods, including credit cards, bank transfers, and PayPal. All payment options will be detailed during the checkout process.
7. How do you ensure product quality?
We adhere to strict quality control measures throughout our production process. Our products are manufactured to meet industry standards, and we conduct regular quality checks.
8. Can I return a product if I’m not satisfied?
Yes, we have a return policy that allows you to return eligible products within 30 days of delivery. Please refer to our Return and Refund Policy for more details.
9. What should I do if I receive a damaged product?
If you receive a damaged product, please contact us immediately at info@woodspzoo.com. We will arrange for a replacement or refund at no additional cost.
10. How is shipping handled?
Shipping costs are calculated at checkout based on your location and order size. We work with trusted shipping partners to ensure timely delivery of your orders.
11. Do you ship internationally?
Yes, we offer international shipping. Please contact us for details regarding shipping options and costs for your location.
12. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress.
13. Do you offer samples of your products?
Yes, we may offer samples of certain products upon request. Please contact our sales team to inquire about sample availability.
14. What is the difference between hardwood and softwood firewood?
Hardwood, such as Beech and Oak, burns longer and hotter, making it ideal for heating. Softwood, like Pine and Spruce, ignites quickly but burns faster. We offer both types to cater to different needs.
15. How should I store firewood?
Firewood should be stored in a dry, well-ventilated area, elevated off the ground to prevent moisture absorption. Cover it to protect against rain and snow but allow for air circulation.
16. Can I pick up my order instead of having it shipped?
Yes, local customers may arrange for order pickup. Please contact us in advance to schedule a pickup time and location.
17. Are your wood pellets suitable for all pellet stoves?
Our wood pellets are designed to meet industry standards and are compatible with most pellet stoves. However, please check your stove’s specifications for compatibility.
18. What certifications do your products have?
Many of our products, such as our wood pellets, carry certifications like EN Plus-A1 and EN Plus-A2, ensuring they meet high-quality and sustainability standards.
19. Can I subscribe to your newsletter?
Yes, we encourage you to subscribe to our newsletter for updates on products, promotions, and news about Wood SP Z.O.O. You can sign up on our website.
20. How can I contact customer service?
You can reach our customer service team by emailing info@woodspzoo.com or calling +48 123 456 789. We are here to assist you with any questions or concerns you may have.
If you have any other questions that weren’t covered here, please don’t hesitate to get in touch with us! Thank you for choosing Wood SP Z.O.O.!